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How totonero Handles Your Personal Information

This policy covers every piece of information you share when you open an account, fund a wallet, or reach out to support — from your name and email to payment activity through PayPal, Venmo, and Play+.

Account & identity dataPayPal, Venmo, Play+ transaction recordsDevice and session activityYour right to access or delete dataContact paths for privacy requests
totonero How totonero Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Every data practice below reflects how your account actually works — from the moment you deposit via PayPal through to how long we keep your records after account closure. We do not make vague promises here; each point maps to a real process inside our platform.

Encryption on Every Transaction

SSL encryption is applied to all data in transit — including PayPal, Venmo and Play+ payment flows — so your financial details are protected from the moment you tap confirm.

Cookie Use and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Data Retention After Account Closure

We keep transaction records and identity verification documents for the period required by applicable state law. Once that window passes, retained data is deleted from active systems.

Third-Party Access Is Limited

We share data only with payment processors like PayPal and Venmo, identity verification partners, and regulators in eligible states. No data goes to advertisers or data brokers.

REACH PRIVACY SUPPORT

How to Submit a Privacy Request

Have a question about your data, want to request a copy of what we hold, or need something deleted? Our privacy support team handles these directly — no automated runarounds. Reach us through any of the channels below and include your account email so we can locate your records quickly. We aim to acknowledge every request within a few business days.

Email Privacy Team Send your data request or deletion ask to our privacy address. Include your registered account email so we can match it to your records without delay.
Live Chat Open the chat widget inside your account dashboard, select Privacy Request from the topic menu, and an agent will handle the conversation in real time.
Account Settings Path Log in, go to Settings, then Data and Privacy. From there you can download a copy of your account data or submit a deletion request without contacting support.

Common Privacy Questions from Our Account Holders

These are the questions we actually get from people using the platform — not a generic legal FAQ. If your question isn't covered here, use the live chat or email path in the support section above.

We collect your name, email, date of birth, state of residence, and payment references — for example, a PayPal transaction ID. We do not store your PayPal password or full debit-card numbers.

We do not sell your data. We share it only with payment processors such as Venmo and Play+, identity verification providers, and state regulators where the law requires it.

Log in, go to Settings, then Data and Privacy, and select Download My Data. Alternatively, email our privacy team with your registered account email and we will process the request.

Yes. Submit a deletion request through the Data and Privacy section in account settings or by emailing support. We will delete records once the legally required retention period has passed.

Retention periods follow the requirements of applicable state law. Once that mandatory window expires, your personal records are removed from our active systems and are not recoverable.

We store transaction references and amounts — not credentials or full account numbers. All payment data in transit is protected by SSL encryption, and access inside our systems is role-restricted.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.